vrgupta14's profile

New Poster

 • 

1 Message

Thu, Oct 1, 2020 6:00 AM

Xfinity Construction Request

I am trying to get a new line installed at my property and was told that I needed the construction department to install a new tap. They requested that I send in a check for $1600, which I did and now I can't get any information about the construction progress. The check has been cashed, I have a ticket number, but no one can tell me anything about the status or when construction and installation will be complete. Is there anyone here who can help me? $1600 is a lot of money to pay upfront and then get zero updates or info...

Responses

ComcastMartin

Official Employee

 • 

2.4K Messages

7 m ago

Hi there, @vrgupta14.  

 

I can double-check your ticket status regarding construction. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here