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English53
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Thursday, July 2nd, 2026 5:14 PM

Xfinity Connect page suddenly changed to "OX"

I access email through Xfinity Connect on my PC, via Chrome. Today I opened that tab, which had been left open from the previous night; I don't remember whether or not I refreshed it. It had a completely different format and the letters OX at upper left. When I opened Xfinity Connect in a different tab, it looked the same always. No OX. What is OX, and what is going on?

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XfinityThomasC

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27 days ago

Hello, @English53 Clear your browser cache and then try this link and tell me if you are getting the same results. 

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English53

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Even without clearing my browser cache, clicking that link led to my normal Xfinity Connect email page. But, as I mentioned in my original post, I had been able to get there just by opening a new tab. So my questions were not about how to restore Xfinity Connect normality. They were 1)  What is OX? and 2) What is going on?

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27 days ago

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XfinityThomasC

Official Employee

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@English53 I'm not familiar with OX, so it's possible the link has broken and led you there. What you can do is send a screenshot if you believe it's related to Xfinity and I will research it further. 

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27 days ago

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English53

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That is the top of the screen. OX, whatever it may be, clearly accesses my email accurately. My email inbox (in a different format from the usual) is complete and directly below.

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27 days ago

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XfinityJohnG

Official Employee

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Thank you for the screenshot. In doing the research on that OX heading that stands for Open-Xchange, which is the software platform that we use for your webmail interface. Seeing that logo normally means that you are looking directly at your inbox through the Xfinity's app suite. You should be able to sign out and sign back in to clear that designation. I have seen some customers getting that OX if they had chosen a keep me signed in option. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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English53

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Does the appearance of this OX screen have anything to do with the migration to Yahoo--for instance, would it signal that my particular Yahoo migration was coming up in a certain amount of time? I would love to know when that migration will happen for me.

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27 days ago

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BruceW

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27 days ago

... What is OX, and what is going on?

I can't explain what is going on, but "OX" is a logo used by Open-Xchange, the company that provides Comcast/Xfinity's web email at connect.xfinity.com. I only see that logo (sometimes) on my phone. No idea what makes it come and go, but believe it is benign. 

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user_h5p255

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26 days ago

I have had the same issue.

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XfinityAbel

Official Employee

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451 Messages

@user_h5p255, thanks for taking the time to post on our Xfinity Community Forums page. Are you currently seeing this on your end?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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26 days ago

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JFJD

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3 hours ago

I've noticed the "OX" appearing when I've left a browser tab attached to the mail client alone for some time before returning to it. Since Open-Xchange is the "root" company which provides e-mail services to not only Comcast but a number of other providers, I'm guessing that the system "forgets" which layer it's supposed to be showing after being left alone for awhile, and just defaults to "OX".

In other words, it's nothing to be concerned about; just a tiny peek behind the curtain of how these things are arranged.

(edited)

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