3 Messages
Xfinity complete outage Oroville California this really sucks today
Can anybody tell me where exactly the outage is at in Oroville California and how long it will take at first it was only expected to last until 12:15 to get repaired now the most recent text I received is now saying 10:00 p.m. . Cannot get a hold of an actual person cannot see where the actual outage is in my area because their map sucks. This situation has severely ruined my wife's mother's Day and cause extreme behaviors because of my autistic children cannot have part of the routine so if anybody can give me some information that'd be great
XfinityVianney
Official Employee
•
2.2K Messages
1 year ago
Hi @user_wo2n13,
Thank you for reaching out and creating a new post. I know it can be frustrating when service is down, and navigating updates online has been challenging. I appreciate all your time and patience. The information visible online would be the same information we get on our end, as we rely on the local team for updates.
If you're still having troubles getting updates online, we can gladly check on our end. I ask that you reach out privately, so we can cover the details further. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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