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mjte
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Mon, Jan 11, 2021 1:00 PM

Xfinity Complaint Department for EMAILING a WRITTEN COMPLAINT

I am trying to find an EMAIL ADDRESS so I can send my complaints in writing.  I have spent over 7 hours in the last two weeks on the phone; had three technicians come out to my home, and I am still having problems.

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Again

Expert

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25.5K Messages

4 m ago


@mjte wrote:

I am trying to find an EMAIL ADDRESS so I can send my complaints in writing.  I have spent over 7 hours in the last two weeks on the phone; had three technicians come out to my home, and I am still having problems.


What kind of problems are you having and what did the techs do to try to help solve them?

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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ComcastChe

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6.1K Messages

4 m ago

Hi @mjte, and thanks for posting to the Xfinity Forum. I'm so for the issues you may be having and want to see how my team and I can help make things right. We don't have a direct email address we can provide you. However, as the Corporate Digital Care Team, we can take your complaint, gather your account and contact information and provide the next steps to fix whatever your issues may be.

 

Can you send a private message with your first and last name and the numbers associated with your address?  To send a message, click on my name, "ComcastChe," then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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