Visitor
•
1 Message
Xfinity Community Manager only have 1 person
Our apartment complex sign up for the xfinity bulk service which had been a pain for our community. They came in promising that they just switching out our modem and nothing going to change. However, 2 weeks later tenant internet got shut down without anyone making changes. I’ve been calling and waiting for 3 days just to get transferred around and promising it will get fixed but nothing fixed until I spoke to this rep name “Alaska” that’s what she said her name was and refused to give me her last name. I was told she is in the loyalty department before I got transferred into. But she lied to me said she is in bulk service team. She stated “As the Xfinity community Manager Angie Alejandrio is on vacation. There is NO ONE else that I can reach out directly to get my internet back and working.” What’s the point of being loyal customer to Comcast for the past decade? Worst service ever
XfinityCarolyn
Official Employee
•
174 Messages
5 hours ago
@user_ervlwj Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0