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user_cwnvax
1st Topic

Visitor

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1 Message

Thursday, October 9th, 2025

Xfinity Community Account Deletion

I'd like to delete and disconnect my Xfinity Community Account. Please remove it and confirm once it's been removed.

Question

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Updated 

4 hours ago

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Accepted Solution

XfinityMatthew

Official Employee

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969 Messages

7 days ago

Hello @user_cwnvax We can certainly help you with this request. Can you please send us a direct message with your full name and the service address to get started?

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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Chrissy15221

Contributor

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186 Messages

6 hours ago

I would like to remove my community account as well .  I want to start over again because my email address is not correct anymore and nobody will change it .  I would like to use notifications via email rather than come to this website to read them .

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XfinityChristy

Official Employee

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2.4K Messages

 

Chrissy15221 It was great to hear from you here on the Xfinity Community Forums! I can certainly help you get your Community Account sorted out so you can start fresh and update your email for notifications! To begin, please send us a direct message with your full name and service address. Once we have that information, we can securely assist you with your request.
 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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