Visitor
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2 Messages
Xfinity Communities/Bulk Internet Upgrade
Hi, my address is serviced by Xfinity bulk internet. I'd like to see what upgrade options are available, but "Manage Plan" > "Customize Plan" on the Xfinity site just sends me to an error page that instructions me to contact sales/support. Can you enable DMs so that I can send along my account info? Thanks!
XfinityChristy
Official Employee
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2.6K Messages
2 hours ago
Upgrading a bulk service account can sometimes be a bit unique compared to standard plans, and I’m sorry the website is giving you a hard time. I’d be happy to take a look at your specific location to see exactly which speed increases and features are available for your home.
To get started, please send a direct message with your full name and service address:
1. Click the "Direct Message" icon (the chat bubble) in the upper right corner.
2. Click the "New Message" (pencil and paper) icon.
3. Type "Xfinity Support" in the "To:" line and select it from the list.
4. Type your message and hit enter.
I’m standing by to help! Would you like me to check for any current promotional offers while I’m reviewing your upgrade options?
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