1 Message
Xfinity Comcast won't repair downed line
We've had a line in our backyard that's been hanging down to chest level for months now. I've made 4 appointments now through customer support chat and each time during the scheduled window no one shows up. I'm not a customer so they won't service me, I need this fixed now. It has been a huge safety risk, chat does not help or actually schedule appointments, how can I schedule someone to fix this?
XfinityEmilyB
Official Employee
•
1.9K Messages
11 days ago
@97andrewv Welcome to our community forum! Thank you for bringing this low-hanging wire to our attention so we can make sure it's raised to the appropriate level. We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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