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user_ij0fpf
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Monday, October 7th, 2024 10:16 PM

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Xfinity Comcast website AND app completely unusable.

After a crazy ordeal trying to even sign in on the app, then another ordeal trying to pay a bill which I should not have had to pay because I returned my equipment long before another fee was charged, I tried to sign up for internet again. But there is no way on the app or website for me to do that. There is also no way to contact a human. Guess I'm forced to go with CenturyLink.

Question

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Updated 

7 months ago

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EG

Expert

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110.3K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityVictor

Official Employee

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1.3K Messages

7 months ago

 

user_ij0fpf Hello, I hope you are having a great day. I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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