Visitor
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1 Message
Xfinity chat
[Edited: "Inflammatory"]. My cable box is not working call 3 times and got a live agent on the app and they scheduled and found out he was lying. Just got this new cable box yesterday and its saying boot. Paying 270 a month for lies and horrible service.
XfinityThomasC
Official Employee
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3.7K Messages
3 hours ago
Hello, undefined sorry to hear you've suffered these inconveniences with appointments and your TV box. I'm here to help if the box is still not booting up properly. I'd also like to perform a account review to assist with lowering your cost. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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