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user_ws83i1
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Monday, April 29th, 2024 3:46 PM

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Xfinity chat support scam

A chat agent just went through pretending to help me and in the end promised to fix my problem and lower the cost of my program. He then texted me a link to what appears to be an Xfinity-sanctioned page that asked for my approval for a contract. Now I am paying two separate bills that add up to over $150 per month (nearly double what I paid before and triple the offer I was given)

This was the most disingenuous interaction with a support person I have ever experienced.  

I will be contacting the IL Attorney General's office with the chat notes, screenshots, and images along with my impression of this scam. I'm certain I'm not the only person who has been targeted.

Question

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Updated 

11 months ago

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XfinityChristy

Official Employee

 • 

2K Messages

1 year ago

 

user_ws83i1 Hello and thank you for reaching out via our Xfinity Community Forum. I am sorry for the frustration you have had with making changes to your account. That is not the experience we want for our customers. I would be happy to review your account and help in any way I can. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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