Visitor
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1 Message
Xfinity chat robot is trash
Go ahead and ask it to set up an appointment for a technician to come out... zero phone numbers posted to call to talk to an actual person... Who is in charge of this program? Absolutely crazy that this is a thing.
XfinityNatalie
Official Employee
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315 Messages
12 days ago
Hi there, user_sm40oz! Thanks for posting on our XFINITY Community Forum this Tuesday afternoon. I am sorry to hear you had a difficult time with your attempt to receive support on our XFINITY Chat. That’s definitely not the experience we want anyone to have!
We really appreciate you letting us know, and we’re passing this along to the team, so we can do better by improving our support chat as well. We would love the opportunity to assist you with any remaining concerns you may have. Please let us know if you need further assistance with setting up your appointment.
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