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fishsharksoup
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Visitor

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Saturday, April 4th, 2026 6:52 PM

Xfinity Chat representative tried to scam me

I had issues with setting up my Internet connection and once that was fixed, the representative called Harvinder asked for my IMEI and sent a suspicious link. Despite my better judgement, I opened the link and it asked for my SSN. I immediately closed the link and the chat. How do I report this worker?

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9 hours ago

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XfinityJeffB

Official Employee

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251 Messages

9 hours ago

Thank you for notifying us here fishsharksoup, we appreciate you and your time. 

I am sure that was a disturbing experience. Thankfully, you did not give any personal information. I will need to get some information from you to escalate your concern, which is best kept private. 

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

 

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