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user_cuv904
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Saturday, March 14th, 2026 4:19 PM

Xfinity chat lies

I setup a payment arraignment for the end of March to pay my past due so my services would not be shut off I woke up this morning and my services were shut off. I spoke with 4 different people today and was told oh well nothing we can do after your two employees yesterday told me after looking through my account I was eligible to setup the payment arraignment and that my services would not be shutoff and that was confirmed by yet another representative an hour later from xfinity saying the same thing as long as I had the arraignment setup and paid it by the 31st of March my services would not be shutoff. So now I have to come up with 600 dollars to pay my past due . So I guess xfinity can lie to its customers and get away with it. 

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2 hours ago

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EG

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116.6K Messages

21 hours ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAmandaB

Official Employee

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3K Messages

11 hours ago

 

user_cuv904 That is not at all the experience we want any customer to have when looking for a little more time to make a payment. The payment arrangement options are all set up through your Xfinity app or the Xfinity assistant. There are a few things you have to keep an eye out for when setting it up. First, in the Xfinity app, when you select the past-due amount and the option to make the payment on a different date, it would update to let you know if your account was eligible, and if so, it would pop up with the date you need to set up a scheduled payment for. If the date or amount is incorrect, it won't count as a payment arrangement to keep your services active. You would also get a confirmation email after setting up an arrangement, successfully confirming the terms. After you spoke with customer service and they let you know you were eligible, did you walk through that process, setting up the scheduled payment in the Xfinity app or with the Xfinity assistant? 

 

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