Xfinity Chat Assistance

Last week I tried reaching out to see about changing my plan due to some promos dropping off.  I was not able to speak with anyone and was put into the chat system.  I explained that I could not afford the proposed price increase and wanted to see what i could do with my plan.  After about an hour plus the representative told me I could keep the plan I had and get a free smartwatch.  The total monthly cost on my plan was to now be $160 and the plan was for life.  The catch was that i had to supply my social security number in a link that they emailed me.  I could not provide what they were asking for and finally after about 2 hours, they changed my plan but it only lowered by about $13.

Over the weekend i past by an Xfinity store and decided to stop in.  They informed me that it was more likely a scam that the Xfinity Representative was trying to pull on me and there was no offer like described to me.  The Store associate did change my plan back to what it was before my promos dropped.

As I continue to keep thinking about this, I am still mad.  Mad about the fact that Xfinity was trying to run a scam on me.  Mad about the fact that I could not get that offer without providing my SS number.  

Is this a normal practice for the Xfinity Chat Assistance?