Xfinity Chat asking for social security number---fraud

@user_f5afac Hello, we don't typically ask for that information via chat for security reasons, but we can certainly look into this further if you would like. Can you please create your own post detailing the experience, so we can assist further?

@user_f5afac Thank you for reaching out regarding your concerns. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section and provide additional details regarding the site you went to, and what issues you need to have resolved along with your name and address. 

Did you ever end up getting an answer for the question about the link provided via chat? I had a similar situation when I asked about updating my payment method when I kept getting “unable to update payment authorization, too many failed attempts” messages. Definitely questioning the authenticity of that chat now.