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user_l5h5pt
1st Topic
Originator

2 Messages

Friday, March 8th, 2024 5:46 PM

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Xfinity chat asked for SSN and Birthday for Phone promotion - is this legit?

I am freaking out right now. I was using the Xfinity chat and the agent brought up a promo to save on my bill and asked for my phone, and a 'secure' link to enter ssn and birthdate. I was not thinking at all and entered that info and now I am wondering if I just got scammed to give out my social security number and birthdate. Can anyone check to make sure the link I got and the chat was legit? Base of the link was: https://iguard-po-1pp.slb.comcast.com:9443/

Thank you, please let me know!

Question

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Updated 

1 year ago

6.1K

1

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Accepted Solution

XfinityKei

Official Employee

 • 

1.4K Messages

1 year ago

Hello @user_l5h5pt Thanks for coming to our community for clarification on the information you're being asked. I am the same with my ssn as well. We take privacy and your security serious. Your ssn is needed when signing up for mobile services. We will send a secure link to capture your ssn for mobile services.  Please lets us know if you have any more questions or concerns. 

2

user_l5h5pt

2 Messages

Okay thank you for confirming that it was a real request and not fraud. All communication was done using the Xfinity Assistant chat but I still gave myself a good scare.

1 year ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

 

user_l5h5pt, I can understand that. iGuard is a site we use. It protects your information from being seen and makes it possible for us to assist you over this platform. Glad we could help. 

 

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1 year ago

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