Xfinity Charged Me for Two Addresses for Months – No Help from Support

I have been dealing with an unresolved billing issue with Xfinity for months, and despite multiple calls, chats, and even a store visit, the problem remains.

I moved in July 2024 and updated my service address, but in October, I discovered my account was still linked to my old address. I was then told I had to open a new account—something I was never informed of before. Since October, I’ve been charged for both addresses without notice.

After returning the required cable box, I was assured my issue would be resolved. Instead, I was transferred between agents with no real help. Today, instead of fixing the problem, Xfinity disconnected my current service without my consent.

This is completely unacceptable. I need my old account canceled, a full refund for the months I was wrongly charged, and my services properly linked to my new address. Who at Xfinity will take responsibility and actually fix this?