Xfinity Caused Property Damage With No Accountability

@Xfinity This is absolutely unacceptable.

After nearly TWO YEARS of trying to get an exposed cable buried because my children and neighbors were tripping over it, Xfinity finally buried it — and destroyed our front lawn and landscaping in the process.

For the past 3–4 weeks, I have called repeatedly about the property damage. I’ve been told multiple times that tickets were escalated and someone would contact me within 24 hours. No one ever called.

Today I called AGAIN and spoke with a supervisor, who HUNG UP ON ME and then closed the open tickets without resolving anything.

Our landscaper has already had to repair part of the damage because it was a safety hazard, and several flowers/plants were destroyed and need to be replaced.

But NO ONE is taking accountability. Xfinity keeps stating that attempts have been made to contact me, yet I have had ZERO calls, ZERO voicemails, and ZERO email responses.

I need someone from Xfinity Corporate/Executive Customer Relations to contact me immediately. Stop closing tickets and calling this “resolved” when absolutely nothing has been resolved.