Xfinity Cannot Catch Fraud Nor Show They Are Working On It

Customer beware if you ever have the fraud department not catch someone using your social security number.

We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email, name, and phone number which got sent to collections.

This was only found during a home loan hard pull that showed my credit was hit so hard it increase our rate by nearly an entire percentage point.

After speaking with the collections company they were able to show this was fraud, but Xfinity would have to be the ones to send something showing it was in dispute. We opened a fraud case with Xfinity, but all we get is calls asking to resubmit the same papers we already sent to the email that they repeat on the phone.

We are at risk of losing a home loan because Xfinity refuses to send any communication that this is in dispute so that we can show the bank that this is indeed investigated as fraud.

Thank you for making us lose a home Xfinity. We will just have to wait 30-90 days for a mailed letter before we can even show that we even have a case.

You have made us lose faith in your company's ability to catch basic fraud.