Visitor
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4 Messages
Xfinity cannot activate my phone number ported from T-Mobile. Now I cannot access any of banks or my password manager due to MFA
Two weeks ago, I ported all of my lines from T-Mobile (now regretfully) to Xfinity Mobile. (What a mistake). Xfinity, has 5 of my lines activated, 2 of my lines are stuck and xfinity does not know what-to-do. They open tickets that have a resolution period of 72 hours. When I call to check on the status, they pretend to work on it and then hang up. After hours of standing by on the phone, they closed the ticket due to them not being able to resolve it. They then open another ticket with another 72 hour window. Now I cannot access anything, and worse, I use that number for business dealings and now I am losing out on possible deals worth thousands. What a mickey mouse operation.
XfinityAdrienne
Official Employee
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1.6K Messages
13 hours ago
Good Morning, @user_sd7mbj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with porting your phone numbers to Xfinity Mobile, it certainly is not what we want for our customers. I would be more than happy to look into the account, and ensure the devices are activated. Can you send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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