1 Message

Saturday, March 18th, 2023 5:27 PM

Xfinity cancelling all other internet tiers?

​I got a call from Xfinity customer service, last week They we're trying to get me on a new plan. I was on the 850 tier. The person told me that Xfinity was cancelling all tiers but 1 Gig, so I would have to upgrade. Is this accurate?​

Accepted Solution

Official Employee


315 Messages

7 days ago

@user_4b1c7d Thank you for contacting us here at the Xfinity Community Forums regarding this concern over the call you received and the information that was provided about Xfinity internet tiers. We most assuredly still provide a variety of internet speeds from 75 Mbps all the way up to Gigabit, which are always listed at www.xfinity.com.

You made the right call to reach out to our official support channels after receiving this call. I would be glad to review your account together just to confirm if we have records of this call as well as go over all the options currently available for your own services to ensure they are best suiting your household's needs!

Could you please send our team a direct message with your full name and full address?


To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.




98.2K Messages

7 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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