Visitor
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1 Message
Xfinity cancelled my service suddenly
I was on the phone to move my Xfinity service to my future residence as we were having some address issues. After my call, my Xfinity service was suddenly cancelled. The app says I no longer have Xfinity service. I, of course, called Xfinity right back saying that my account was apparently cancelled by a call center agent mistakenly and wanted my account back. They said the old account was gone and tried to "sell" me a new service at a much higher price. This is unacceptable as I did not request any cancellation. I want to restore my service as it was before the error. The call center agents have been useless so far. I just want to restore my service.
XfinityThomasA
Official Employee
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2.3K Messages
2 years ago
Thank you for your feedback, @user_b6273e. I am sorry to learn of this experience. I know firsthand that moving is tough enough, and want to help make things simple and easy from here on out. I'd appreciate the opportunity to work with you to restore your Xfinity services and ensure your transfer of services is all set for success for a smooth transition on the date needed. Could you please send our team a direct message?
To send a direct message:
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the account holder's name (if different), and both the current and new service addresses. Thank you.
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