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user_uk3ive
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Thursday, March 5th, 2026 10:00 PM

Xfinity cancelled instead of change names

We called to cancel our phone not our other services with Xfinity. They canceled everything and now they're telling me that I have to go to a local store to get a new modem. We are part of a group in a condominium Association that we are allowed to receive our satellite and internet as part of our association fees. Very frustrating. Was on the phone for over 4 hours and got nowhere. We are in upstate New York and spend time in Naples, Florida. Please help

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9 hours ago

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XfinityAbel

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59 Messages

9 hours ago

Thanks for posting on our Xfinity Forums @user_uk3ive, we want to do everything we can to help!  

Please send a direct message including your full name and service address, and we can get started anytime.


How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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