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user_i95psr
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Visitor

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3 Messages

Friday, December 19th, 2025 1:37 PM

Xfinity cable

My services were disconnected for late pay.   However you agreed to allow me to pay December 26, 2025. I assumed you were correct and I didn't pay and I don't receive a check from my employer till Dec 26th and I will receive a Christmas bonus at that time as well.

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9 hours ago

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XfinityOrlandoM

Official Employee

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2.8K Messages

9 hours ago

Thanks for reaching out to us we do apologize for any inconvenience, let’s take a deeper look at your account to see what happened and see how we can resolve this issue on getting your services restored.

 

 To get started please send me a direct message including your first and last name and complete service address.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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user_i95psr

Visitor

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3 Messages

9 hours ago

My extension date was cancelled???

Note: This comment was created from a merged conversation originally titled Bill

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XfinityOrlandoM

Official Employee

 • 

2.8K Messages

@user_i95psr

Thanks for reaching out to us,  we do apologize for any inconvenience, let’s take a deeper look at your account to see what happened and see how we can resolve this issue on getting your services restored.

 

 To get started please send me a direct message including your first and last name and complete service address.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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