Xfinity cable outside line is down.

Question

The cable line that gives me service is broken and I can't reach a human agent to make an appointment.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEmilyB · Answer

hairoil Welcome to our community forum and thank you for letting us know about the broken outside cable so we can have that replaced.

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.

Customer Service

hairoil

Xfinity cable outside line is down.

EG

XfinityEmilyB

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