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erobin
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14 Messages

Monday, March 16th, 2026 11:39 PM

Xfinity Cable line on old pole

I was wondering who I would contact about the pole my Xfinity Cable line is connected to.
My problem is about 2 weeks ago Consumers Energy (Battle Creek, MI) put in a new pole across from my house but left my Xfinity Cable line on the old pole. The old is now leaning bad enough that with all strong storms and strong winds I am scared that the pole will fall and rip the cable off my house.






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2 months ago

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XfinityAbel

Official Employee

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222 Messages

2 months ago

@erobin, thanks for posting on our Xfinity Community Forums! I'd like to do everything I can to help in getting that line moved to the new pole. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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erobin

Frequent Visitor

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14 Messages

2 months ago

UPDATE: I talked to someone on the phone yesterday and was told someone would be out today between 8:00 am and 12:00 pm to move the wire, but no one showed up. My house the is the only one on the block and the pole is directly across from house.

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