5 Messages
Xfinity cable laying on top of the ground
I just moved into a house about 6 months ago, and the xfinity cable is running on top of the ground from the pole to the house. I have called no less than 3 times, and each time they tell me that someone will come out and re bury it. That has never happened. Each time, after a few days, I get a text saying case closed. Am I going to have to call the local news crew out here to get them to report some local news about the issue? Am I going to have to go to AT&T Fiber? Is someone going to have to trip and fall and break a leg? What's the issue? Who's not doing their job? Do you know how big of a hassle it is to have to mow and step around this bright orange cable laying on top of the ground?
XfinityKassie
Official Employee
•
2.4K Messages
1 year ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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