@XfinityAbby I did try to do that thru my app but seems like it has some issues and it wont let me go to those options. Address was added in original post. Please take care of it asap, thanks.
@user_tcefle I do need additional information to put in the ticket for this, Do you have the option to send us a direct message on the web browser?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAbby
Official Employee
•
628 Messages
5 hours ago
Hello @user_tcefle thank you for reaching out on our community forum! I would love to assist you with that down line.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
2
0