Xfinity cable boxes

Good evening @user_gla4sw! With eight boxes still in the home and all nine showing as unavailable online, I can understand why it’s difficult to determine exactly which box is missing.

We can review the equipment currently assigned to your account and help identify the missing box with its equipment information. We may need to confirm the details of the other 8 boxes to determine which needs to be removed from the account. From there, we can assist with replacing it. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here.