Visitor
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8 Messages
Xfinity broken my window glass during installation, and never contact me, no any response after damage claim submitted
Xfinity technician broken my windows glass during in-home installation. Submitted damage claim on 9/17 , today is 10/25, Xfinity never contact me even for one time. I tried to contact customer service and they always ask me to wait their team to call me but never happen. I stopped by the store on 10/15, the staff told me there is no way to contact claim support team directly. Then I call customer service again, the agent said change my ticket level to emergency, and I can expect a call soon. However, nobody even give me a call. Thats totally unacceptable! I need compensation and my window glass need get repair. Also they even put a $100 charge to my bill for the service trip that break my window glass
XfinityMarshante
Official Employee
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617 Messages
10 hours ago
Hello @user_u7wk35, thank you for taking the time to leave a post. Sorry to hear that you haven’t received an update on your damage claim ticket. I completely understand how frustrating that can be. I'd be more than happy to look into this for you and check on the current status. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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