Visitor
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16 Messages
Xfinity Broke my phone
2/12
Can someone call n make the appointment on my behalf for tonight to take the phone
17:19
It seems there is nothing available tonight but it's also open until 8 pm
17:20
We unfortunately have the same appointment access as you and the local stores don't have direct numbers to call.
Xfinity Stream Review • 17:21
Thanks though
17:24
Fri, Feb 13
Hello, good morning. Any updates? Pls.
10:25
Thanks for reaching back out, your ticket is still open and as soon as an agent is assigned they'll reach out to you, generally once we create the ticket they reach out to you within 24 to 48 hours But if you can wait for till then, I recommend you go one of the local Xfinity retail stores, which I show the closest one to you is located at 2254 B Hunters Woods Plaza Reston VA 20191
Xfinity Stream Review • 10:36
I want to cancel the service
I was told someone will get in touch with me to follow up. Please pass this to a manager because im going to make a consumer report.
10:42
I know is not you directly but im tired 3 days no phone every one asking me to follow steps and not even the courtesy of an apology through email
10:43
I need this to be escalated
I bought that phone, was finally paid and it was broken by your team member
10:44
None can answer for the phone and yesterday while they were putting codes and working the back end of the cellphone it got soooo hot I had to put it down
That phone won't even open images now
I need a manager please
10:45
Telling me to go to a store 50 mn away from me, I have to request time off from work to go there because it closes at 5 pm
10:46
I had spent 3 days of work hours adding codes being in chats following steps. For the phone not to work not to function and not even an apology
This what Xfinity does! No follow up, no email! Nothing! They just dont care. They broke my phone and I don't matter to them as a customer a long of years customer.
I want out!
XfinityGabriel
Official Employee
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3K Messages
7 hours ago
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user_of0v59
Visitor
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16 Messages
5 hours ago
Is very extrange that for new customers you al give away phones, fees, credits, etc but to keep an old customers like me. Who has been years with you. I have to beg to get the issue you all caused, fixed! Such an awful treatment to loyalty! It's shameful!
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user_of0v59
Visitor
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16 Messages
3 hours ago
Hello,
Im at the store in Reston va
How can I get this addressed? I really need a replacement.
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