Visitor

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2 Messages

Wednesday, January 14th, 2026 2:23 AM

Xfinity Blocking Fraud Alert Phone Calls

What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Information]. I have reported this number several times as a valid number being blocked. This needs to be fixed ASAP. I recently had my credit card compromised. Please fix this. Thank you.

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Official Employee

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2.3K Messages

7 hours ago

Good evening @user_kwb4l6, and thank you for reaching out on our Community Forums with your concerns regarding with your bank calls being blocked. To confirm, are you using Xfinity Call Guard or Spam Blocker?

 

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