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user_kwb4l6
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2 Messages

Wednesday, January 14th, 2026 2:23 AM

Xfinity Blocking Fraud Alert Phone Calls

What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Information]. I have reported this number several times as a valid number being blocked. This needs to be fixed ASAP. I recently had my credit card compromised. Please fix this. Thank you.

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3 hours ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

4 hours ago

Good evening @user_kwb4l6, and thank you for reaching out on our Community Forums with your concerns regarding with your bank calls being blocked. To confirm, are you using Xfinity Call Guard or Spam Blocker?

 

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user_kwb4l6

Visitor

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2 Messages

Xfinity spam blocker. Its set to block all 3 categories high medium and low risk. The fraud alert calls were not blocked with that setting until recently. If I set low risk to allow I get too many illegal robocalls. But that is not the issue. The issue is why did the calls get blocked when they were getting thru before? This number needs to be unblocked ASAP.

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3 hours ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

Thank you for confirming that you are using our spam blocker @user_kwb4l6. To confirm, have you tried signing in to your Xfinity Voice account online, going to Settings > Call Blocking (or Call Screening), finding the number in your blocked list, and clicking the trash can icon next to it?

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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