Xfinity Billing issues

Thoroughly frustrated because I can never connect with a live person, I decided to call Netflix. All of my billing is highly suspicious and never seems to resemble what I agreed to at the one in a million times I was able to speak to a live Xfinity employee.

Netfix started out telling me I have “ “premium” Netflix package.  I was immediately stunned because I never order premium anything because I like having commercials so I can take breaks. I told Netflix I was watching Netflix right now as I was talking to him and it was running an ad. Long story short, Xfinity whi bills me for Netflix, has been charging me $22.99 a month for almost 3 years at the same time, it’s been providing me the cheapest Netflix plan $6.99 a month. I was in shock because every single time I have spoken to anyone at Xfinity I tell them I live alone and have no roommates. There’s no reason whatsoever I should have 2 accounts. So I’ve been paying for the “ premium “ Netflix plan for years and years while providing the cheapest $6.99 a month plan. I am furious. Every time I have complained about my bill, I now know they never even checked. Otherwise this would have been handled a long time ago. How do I get a person to talk to? I can’t even find an address for complaints or corporate to write to. I want my money back. This is elder abuse.