@user_0gz8ri It is most likely an issue with timing or setting the proper expectation on when a payment is requested and when it is required. At the top of your monthly statement you'll find a bill print date and nearby will be the due date. The due date is typically before the print date but can be very close. As long as the past due balance is paid in full before your next month's print date you would not be at risk to have service shut off. If you carry over a balance the system will have a timeline of when you'll be suspended if the past due amount is not paid before a specific time. You may have made a payment for your previous month's past due and still need to cover your current month's cycle with your upcoming payment date.
XfinityBradM
Official Employee
•
1.5K Messages
1 hour ago
@user_0gz8ri It is most likely an issue with timing or setting the proper expectation on when a payment is requested and when it is required. At the top of your monthly statement you'll find a bill print date and nearby will be the due date. The due date is typically before the print date but can be very close. As long as the past due balance is paid in full before your next month's print date you would not be at risk to have service shut off. If you carry over a balance the system will have a timeline of when you'll be suspended if the past due amount is not paid before a specific time. You may have made a payment for your previous month's past due and still need to cover your current month's cycle with your upcoming payment date.
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