Visitor
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1 Message
Xfinity Bill issue
I was told to pay 137.00 to restore service I paid 150.00 that's all I have for now.
It's not asking for 200 and something to restore service. Xfinity was never this way. What is happening
I work from home. And have online classes any help on this. I called an unable to speak with a live person. That dam AI kept talking to me any help on this
XfinityMarcus
Official Employee
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1.6K Messages
2 days ago
user_muc8k9 thank you for using the Xfinity Community Forums to reach out regarding your billing and service related concerns. Let's take a look at what is going on with your account, as your service should have been restored if you paid more than the past due amount that was required. I know the importance of working service to get your coursework completed. Can you send me your full name and complete service address to get your account pulled up in a direct message?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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