Xfinity Beta APP not working on our Roku TVS

Our Xfinity Beta App is not working correctly on our ROKU TV's.      Beginning yesterday morning; when attempting to use our Xfinity App on our ROKU TV's; when trying to view "live tv" ; it would say "Subscribe".   No live tv would show up.    When trying to access other channels; a movie for example or something on demand; it would say the same thing "subscribe".    We tried each option; on every tv.   Same thing; "live tv" not available; subscribe; "movies" subscribe; shows "on demand" subscribe/not available.   

I could not find any phone number to call; to speak with a live person.   I could not find any email address for a customer service or support.   The only option given; was the AI generated "chat" feature.    It continued to circle back and would not even give me the option to address our Xfinity Beta App on our TV's.    When I attempt to explain what was going on; it continued to post trouble shooting for the Xfinity APP on cell phones and computers.   This IS NOT what I am trying to solve.    I then attempted to connect to a "live agent" and it said there were 1217 people in front of me.   

I searched on this website and Google trying to find an email address for a CUSTOMER SERVICE/SUPPORT department.    Couldn't find anything.   I also looked for a phone number to call, to attempt to speak to a real person; couldn't find a phone number either.

How are we supposed to resolve this; when I cannot even get in touch with a real human?