Hi,

Xfinity automatically updated my plan and put me on a contract, to my surprise.  I had nothing to do with it.

I've been an Xfinity customer since 1994.  Many, many years ago, I stopped signing up for contracts, and have been simply paying for my TV/internet service on a monthly basis.  My current, and correct bill shows I have X1 Preferred (Double Play includes Digital Preferred, Epix, Streampix, HD Technology Fee and Performance Pro Internet).

TV: 220 + Channels

Internet: Download as fast as 175 Mbps

Today, I received an email from Xfinity, headed "Your updated service order is confirmed".  The problem is that I made no changes to my plan.  The email went on to describe the updated service, that now includes Ultimate Double Play, TV Kids & Family, Internet X1 Superfast - 5.0.  Next it says "The offer is subject to the terms of your 12-month term contract.  $110 Early Termination Fee applies.  Ultimate double play includes ultimate TV , DVR service and superfast internet.

Notice that it says I now have a 12-month contract.  That's what bothers me the most.  I've stayed out of contracts for years and years, and somehow they automatically changed my plan, and put me on a contract.

I called in twice to Xfinity.  The first person said they showed I called in two days earlier, February 6, and made the change.  I said I did not.  They asked if I used the Xfinity app to make the change, and I said no, I don't have the app, and didn't make the change.  They kept accusing me of making the change, and didn't understand why if I did make the change, why would I be calling in to reverse it.

The second person didn't see any open order, and didn't see that anyone called in, but couldn't take me off a contract.

So what can I do now?

Below is a copy/paste of the email I received today.  There is no personal information.

Thanks.