Xfinity Automated Telephone System and Services

I get many companies like Xfinity have been reverting and directing their customers to its automated telephone services, updating and implementing different processes in the 20th century. Especially with and after the COVID pandemic. There are many issues with Xfinity's automated services that need to be carefully reviewed and updated to avoid a customer's time being tremendously wasted. By the time a customer actually reaches a representative they are completely frustrated after having spent 20-30 minutes or more maneuvering themselves through your automated system. Only to have to verbally repeat it all again once we finally reaches a live representative. For example, when calling 1-800-Xfinity for Technical support. There is no way to inform or prompt your automated system that a customer "has already completed the reset of their systems." A customer has to agree to a system reset then wait to receive a call or text. If you do not agree, you are either hung up on or told call us back when you are ready to do so. If you try to call back automated systems will ask that you wait for system reset to be completed or call back. There's no option for customers who have repeatedly completed system reset prior to them calling 1-800-Xfinity or any way your automated systems acknowledges the customer has completed that step already.