1 Message
Xfinity Assistant
I need help verifying that my installment plan went through and I’m wondering if someone can help me understand if my service will be restored. I’ve looked on my account but it wants me to just set up another plan, this time the amount required to start it is $0 instead of $50. Xfinity assistant refuses to let me talk to a human and calling is just as impossible.
XfinitySara
Official Employee
•
1.3K Messages
10 days ago
Hello, @user_ohs4xo! Thank you for coming to the Xfinity Community Forum with your billing questions. I'm sorry to hear about the trouble you've had confirming the details of your installment plan, and I'd love to see what we can do to help. You're in the right place! Our Digital Care Team is awesome to work with, and while we normally refer to the following articles regarding How to Set Up a Payment Arrangement and How to Set Up an Installment Plan, our team can also take a look at your account and relay any details we have access to. I see you've already sent a direct message, which I'll reply to momentarily.
Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further! Allow me a moment to send you a DM.
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