4 Messages
Xfinity Assistant.
The robot refuses to transfer me to an agent for technical support. The Xfinity assistant seems clueless. Cannot give info, but keeps insisting it will help. Will not transfer me to live agent. My device does not do apps and my phone does not text. How do I get a live agent either on the phone or the chat box?
XfinityJosephA
Official Employee
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1.7K Messages
8 months ago
Hello, user_hz8l92 how are you? Are you able to post more details about your concern? Our team on Xfinity Forums will do all we can to answer your questions and help publicly. If needed we can work in a direct message.
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EG
Expert
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110.1K Messages
8 months ago
The concern is not "Community Center" help related................................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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