Xfinity Assistant.

Okay. What must I say to the phone robot who will not put me through to an agent to get her to do it? And what must I write in the chat box to get the robot assistant to do the same?. Neither offer any useful information related to problems; why would I be contacting them if there was no problem. I have tried over and over and am ready to cancel.

@user_hz8l92 Good evening, thanks for following up and the additional feedback. We appreciate it a ton, and are happy you thought of us to assist. We are a great team of experts and community members you can count on anytime. During the week or even on the weekends. Speaking of the weekend, do you have any fun plans, or just relaxing? I am ready for the fall weather. That is the best time for yard work and fun outside. Hope you had a good day staying cool and out of the heat. I am happy to see you are taking advantage of the amazing help here. I know how important it is to get the best service asap whether on the phone or online. Just like the Xfinity assistant. It is a great resource to help troubleshoot or make any changes to the account online. I think it is awesome as I can check my bill, and also reset the modem if needed. That ensures I have the latest updates to stay protected and makes me happy. The Xfinity app is great as well if you are not able to reach an agent on the phone. Here is a link that I found for you to make it easy and download the Xfinity app https://www.xfinity.com/apps. Download it now so you have the power of Xfinity at your fingertips. Tell me because we want to know and it is important to us, how is everything this evening, and how are you? Regarding your questions, the Xfinity Assistant will get you in touch with an agent successfully. It will offer the option if you select that the issue or concern is not resolved while it troubleshoots. The phone will do so as well and get you in touch with an agent once the account information is verified. You can also let me know what is happening, and we will all work to assist together. Count on us as your community of experts. 

Either you did not read my comment or you are working undercover for the Xfinity assistant. Neither of the robots (phone or chat) do any of the things you say they do when I phone. If they did I would not be seeking help on this forum.