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Carolyn49
Expressive Exchange
Conversation Starter
Conversationalist

Contributor

 • 

32 Messages

Monday, January 9th, 2023 8:20 PM

Closed

Xfinity Assistant

I got an unsolicited text from Xfinity Assistant saying:

Hi [Edited: Personal information], it's Xfinity Assistant.
To ensure you get the best experience, Xfinity proactively monitors the network. Our tools have identified an issue with your connection that can cause issues with your internet and video services.

To fix this, I can schedule an appointment for a tech to meet you at --------- RD to fix the issue and answer any questions you may have about your services. You'll need to be home, and it's at no additional cost to you.
1 - Yes, let's schedule
2 - Not right now

Txt help or stop
Msg&DataRatesMayApply

I received this on Dec. 26 and was too busy to respond so I clicked 2 for not now. How can I get this technician scheduled? The text does not really say what the problem is, but I have been having issues with buffering on streaming to the TVs. Could that be the issue?

Thanks for any info.

Question

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Updated 

2 years ago

 • Edited

1.5K

1

0

Accepted Solution

CCChelseaA

Problem Solver

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637 Messages

2 years ago

Thank you so much for taking the time to bring your inquiry to our attention! We'd be happy to help with scheduling one of our expert techs to come out to your location if you're experiencing any service issues! 

We'd love to join you in direct messaging where can gather more information in a more private environment! (As no one would ever be expected to post anything personal here!)
We look forward to working together! 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

2

Carolyn49

Contributor

 • 

32 Messages

@XfinityChelseaA​  

I want to thank you and Eric for your fast response and help in figuring this out. As recommended, I upgraded my Xfi modem and was able to easily self-install it. I love being able to check every device connected to my Wi-Fi by using the Xfinity App and I really appreciate all of the help you provided via Direct message. I have now told all my friends if they want fast and knowledgeable help and support, they should use this forum. SO much better than the automated system. Thank you again.

2 years ago

0

XfinityMadinah

Official Employee

 • 

147 Messages

Dear Carolyn

Thank you for sharing your positive experience with Eric and Chelsea on Xfinity Community Forum.

Recognizing our employees with special shout outs is our favorite thing to do. We've shared your compliment with the employees and their leadership.

We always want you to have the best experience possible. Thank you for being an Xfinity customer.

Kind Regards, 

Madinah

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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