Xfinity Assistant Won't Let Me Schedule An Appointment

user_wxqjvz Thank you for posting on our community forum so we can make sure you're getting the fast, reliable Xfinity internet you pay for. I appreciate you using the Xfinity App: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting to troubleshoot your service before reaching out. It is such a handy tool to manage your account and services :).
Since the assistant already confirmed you will need an appointment with a technician, I will help you set that up. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and help set up an appointment.