Visitor
•
1 Message
Xfinity Assistant will not respond
My Wi-Fi is currently out and while troubleshooting if I attempt to go to xfinity assistant - in the app or on any browser on my phone, the assistant will not respond. The three dot chat bubble will show up but no messages come through. I have attempted the unplug and plug back in method with no success (the light swaps between flashing yellow and flashing green) but am unsure what to try now as the chat will not respond and there are no other methods to contact customer support that I can find without going through the currently unavailable assistant.
EG
Expert
•
117.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityRichard
Official Employee
•
3.2K Messages
2 hours ago
Hi there, @user_3ukxku ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you currently do not have Wifi. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0