1 Message
Xfinity Assistant will not let me schedule an appointment
I just signed up for Xfinity internet service and I am trying to get my cable modem to work. The light never gets to steady white. I went though Xfinity Assistant in the iPhone app and worked through the troubleshooting steps- twice. I get to the point where Xfinity Assistant says
Your modem is back online, however I am seeing another issue that requires someone to come take a look.
Schedule an appointmentNo thanks, I'll do it later
Schedule an appointment
Sorry, something went wrong. Please try again.
I keep clicking Schedule an appointment, and I keep getting the "Sorry" message.
How do I schedule an appointment? I'm stuck.
EG
Expert
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110K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2K Messages
10 months ago
@user_1g80ca Welcome to our community forum and thank you @EG for moving this post so we can jump in and help. I can definitely help you activate your Xfinity internet service or schedule a technician if needed.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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EG
Expert
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110K Messages
10 months ago
Quite welcome @XfinityEmilyB !
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