Visitor
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8 Messages
Xfinity Assistant states service issue detected but support center states it couldn't find any outages or service issues.
I received a text message and email in which Xfinity Assistant identified an issue that may affect your Xfinity Internet and Video services. I was asked if I wanted to schedule a free technician visit. I see no problems with my service and the support center states "Check complete! We couldn't find any outages or service issues." I do not want to schedule a tech visit unless absolutely necessary. How do I confirm that a problem actually exists and identify what Xfinity Assistant claims is an issue?
EG
Expert
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110.6K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAldrik
Official Employee
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2.2K Messages
4 months ago
Thank you for reaching out to us @SteveKo! Based on what you’ve mentioned, it would appear the Xfinity Assistant noticed the signals the modem is receiving are not within the healthy ranges they need to be in for our services. If there are no reported interruptions, this issue is likely only impacting your address and could require our technicians to inspect the line outside the home.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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