Xfinity Assistant pushing scam equipment upgrade link

Hi,

I just had an internet outage today and while talking to the Xfinity Assistant about the outage it suggested that I upgrade my equipment and gave me a link to do so. That link, as it turns out, was a scam/phishing link that clearly has nothing to do with Xfinity. Here's the exact conversation text:
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Xfinity Assistant:

"""There are no outages in your area so I can help troubleshoot your internet connection.

I'll run a few checks on your internet as we troubleshoot. Are you ready to continue?"""

Me:
"""Yes, continue"""

Xfinity Assistant:
"""Can you please tell me the type of issue you're experiencing with your connection?"""

Me:
"""No internet connection"""

Xfinity Assistant:
"""I see you recently restarted your modem. Did this fix the issue?"""

Me:
"""Yes"""

Xfinity Assistant (THE SCAM MESSAGE):
"""I see you are eligible for an equipment update. Please visit http://xinifty.com/equipmentupdate to learn more and avoid any service issues."""
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What could be going on here that the actual assistant on your website is sending out fraudulent links with to offer equipment upgrade?

I've confirmed that the URL the chat is on is a verified xfinity url (https://www.xfinity.com/xfinityassistant). I logged in through a verified xfinity URL. This does not seem normal and seems to me like some sort of breach of your AI assistant layer or something. I'm considering reporting this the to FTC or the FBI as a breach.