user_77ze1j Hello! Thank you for creating a post for us on our Xfinity Forums site. I'm sorry that the assistant is not helping out for you. I know there are some situations that need special help and I would be happy to jump in and assist you. What trouble are you having?
user_77ze1j Oh wow, that's exciting but can be a bit hectic for you. I'm sorry for the rush, but we can help out.
Can you please send us a direct message with your name and service address?
What day are you moving in?
Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start new conversation" (pencil and paper) icon In the "To:" line, type "Xfinity Support" As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityPaula
Official Employee
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